35bat's Privacy Policy

35bat is an online betting and casino platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.

This Privacy Policy ("Policy") describes how 35bat collects, uses, stores, and under what circumstances may share your personal information with third parties. This policy applies to all users of the 35bat website and services.

By using our platform, you agree to the terms described in this Privacy Policy. We recommend that you review this policy regularly, as we may update it from time to time.

35bat is operated exclusively for individuals aged 21 or older. If a minor has accidentally used our services, we request that a parent or guardian contact us.

35bat collects various types of information, which is used to manage your account and improve the quality of our services. We collect information in the following categories:

2.1 Registration Information

When you create an account on 35bat, we collect:

• Full name and username
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket account numbers)

2.2 Identity Verification Information

For security and fraud prevention, we may collect:

• National Identity Card (NID) number or image
• Passport or driving licence information
• Selfie or facial verification image

2.3 Transaction Information

Details of each deposit and withdrawal, betting history, win/loss records, and bonus usage information.

2.4 Technical Information

Information about your device and connection, such as:

• IP address and geographical location
• Browser type and version
• Device identification information
• Duration of platform access and usage
• Information collected through cookies and similar technologies

2.5 Communication Information

When you contact us via live chat or email, we store a record of that conversation.

We use the information collected for the following purposes:

• Account Management: To complete your registration, login, and account verification process.
• Payment Processing: To securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your questions and issues, and to provide 24/7 support in Bengali.
• Fraud Prevention: To detect and prevent suspicious activity and to ensure the security of the platform.
• Bonuses and Promotions: To provide welcome bonuses, cashback, and other offers based on your eligibility.
• Responsible Gaming: To identify excessive gambling behaviour and provide necessary support.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To further improve your experience and the quality of our services.
• Communication: To send important service-related notifications, security alerts, and updates.

We will never use your information for unnecessary commercial purposes. If you do not want promotional communications, you can let us know at [email protected].

35bat does not sell or rent your personal information. However, in certain circumstances we may share limited information with trusted third parties:

4.1 Payment Processors

The necessary payment information is shared with bKash, Nagad, and Rocket to complete transactions. These providers are governed by their own privacy policies.

4.2 Game Providers

Various game providers such as PG Soft, Pragmatic Play, JILI, and Spribe are available on our platform. Minimum information necessary for game operation may be shared with these providers.

4.3 Service Providers

Information may be shared on a contractual basis with technology partners involved in our technology, analytics, and customer service operations. These partners are obligated to keep information confidential.

4.4 Legal Requirements

Information may be shared with authorities if required to comply with a court order, government directive, or applicable law.

4.5 Fraud Prevention

Industry-standard information-sharing protocols may be followed to prevent fraud, money laundering, or other illegal activities.

35bat uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that make your next visit easier.

5.1 Types of Cookies

• Essential Cookies: Strictly necessary for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: To understand how the platform is used — not personally identifiable.
• Performance Cookies: Help monitor website speed and functionality.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, if essential cookies are turned off, some platform features may not work correctly.

35bat takes industry-standard technical and organisational measures to protect your information. Our security framework includes:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Data is stored on secure servers with restricted access.
• Password Protection: Your password is stored in hashed form — we can never view it directly.
• Two-Factor Verification: An additional layer of security applies to high-value transactions.
• Regular Audits: Our security measures are regularly reviewed and improved.

6.1 Data Retention Period

Your information is retained for as long as your account is active or a legal requirement exists. Even after a request to close an account, certain information may be retained for a defined period due to legal obligations.

6.2 Steps in the Event of a Data Breach

If a data breach occurs, we will promptly notify affected users and take the necessary protective measures.

As a registered user of 35bat, you have the following rights over your own information:

7.1 Right to Know

You may request to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Correction

If there is any inaccuracy in your stored information, you can correct it through your account settings or via live chat.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your information. However, complete deletion may not be possible where a legal obligation or legitimate business need exists.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. We will respect this request.

7.5 Data Portability

You may request your own information in a commonly readable format.

To exercise these rights, contact us at [email protected] or get help from our team via 24/7 live chat.

35bat is an adult platform operated exclusively for individuals aged 21 or older. We do not knowingly collect information from any person under the age of 21.

Age verification at registration is mandatory. If the information of any minor is found in our system, we will immediately delete it and close the associated account.

If you believe a minor is using or attempting to use our platform, please inform us at [email protected].

35bat reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• A notification will be sent to the registered email address for important changes.
• You may be informed of the changes when you access the platform.

Continued use of our platform after changes are made will indicate that you agree to the updated policy. We recommend that you visit this page regularly.

If you would like to view a previous version of the Privacy Policy, please contact us.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Our dedicated privacy team will review your request as quickly as possible. We take every user's data rights seriously and are committed to responding in a timely manner.

For more information on responsible gaming or data protection, visit our Responsible Gaming page.